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Frequently Asked Questions

Can anyone buy from Presco?

Yes, Presco supplies businesses and individuals throughout the UK, Europe and Globally. This website is primarily for European customers. All our prices are low trade prices with bulk and contract rates available for big users.

How can I open a credit account with Presco?

Any business can apply to open a 30 day credit account with Presco. To apply, simply click the 'Apply for Credit Account' link in the footer at the bottom of this website. We will process your application quickly and you will hear from us as soon as we have set up your account.

How do I request a sample?

Select the dropdown on the quantity of goods your require, you then can select a free sample, and process this like a normal order.

How do I log out of my account?

Top right hand corner of the website, click to log out

What do I do when my account is no longer available?

This problem has occurred because you have not reset your password on our new website. Therefore you need to click ‘forgot your password’ and your account details will be restored.

How much money do I have to spend to get free delivery?

To get free delivery on your purchase, you have to order over €175.00 worth of goods before VAT.

What is the minimum value of goods I have to buy to be able to make a purchase?

The minimum order value from Presco is €25.00 before carriage and VAT.

What is the standard delivery cost?

The standard delivery cost ordering via the website is €9.95.

How do I receive Presco new updates?

Check out our blog on the top bar of the website, constantly updated with our new products, inquiries and offers or sign up to our newsletter at the bottom of the page.

I have a new credit/debit card, how do I amend my online card details?

We cannot retain your card details, therefore simply enter your new card details at the point of payment in the purchase online to complete the order.

How do I find out Presco’s latest offers?

Check our news feeds for our latest offers, they are also shown clearly on the home page.

What is the cut off time for same day despatch?

Order up to 4:00pm and get your order despatched to you the same day on your chosen delivery service.

Can I refund my goods?

Unless the goods are faulty we do not accept refunds for our goods.

Can I see ex VAT prices or vice versa?

The prices on the website are excluding VAT, it will be added at the checkout.

Can I have my order delivered to a different address?

Yes, once you proceed to checkout you can manually change the address you want your goods to be delivered to.

How do I return faulty items?

Should the unlikely event occur where you receive faulty items, please call us as soon as possible after receipt, on tel. +353 (0)1 841 1081 or email: sales@presco.eu where we will work to quickly resolve the situation and liaise with you on how to return.

How do I place orders on my credit account?

If you hold a credit account with Presco simply fill your cart and proceed to checkout. At the payment options page select 'credit account' option.