The Presco Service
The Presco Service – a complete way of doing business
A message from Chris Joynt, Managing Director
We talk a lot about the Presco level of service, in our catalogue, on the website and pretty much everywhere else. This is not just marketing blurb, we believe we offer a unique level of service to our customers, staff and suppliers. To answer your questions I've outlined a bit about how we provide this, and why we think it’s important.
We know our business is all about you, your needs, your enquiries, and your orders. That’s why first of all, we listen to what you ask for, then we give you what you are looking for, plus some extra! We are always ready to talk to you as we know that you can help us improve our business, our products and our solutions better than any management meetings or focus groups.
So right from giving extra help on the phone at time of order or enquiry through to personally following up your samples to make sure you got the right thing, we will always take an interest in you.
We all appreciate attention and it’s the extra touches that make the difference. Which explains why you might find a few sweets and a thank you message in your order from Presco, and a personalised welcome pack with your first order if you are new to us.
We believe that unrivalled service starts within the company itself. If our staff all love Presco as much as the founders do then we are all enthused to please our clients. That’s why we look after our staff at top level including clean and efficient facilities and great workspaces to work and meet in.
As the MD, I work with the team to ensure we are interacting on every level of the business. Staff can talk to me at any time with ideas, improvements and suggestions that we then make happen. All staff share in company profits through the Presco Rewards scheme, where percentages of profit each month are shared equally between all members of the team.
Presco has a long history of excellent relationships with suppliers. In one way, we regard suppliers as being as important as our customers. They are helping us provide the customer with the right product at the right price, on time, every time. We value their commitment to us, and have always maintained prompt payments and cared for them as we don’t believe in letting anyone down.
In a profit-driven world, why is Presco spending time on service?
Well, we think the fact that Presco exists and thrives shows that you can marry value to service and still keep to our founding principles of providing top level service at competitive prices. We really need your business and suggestions to grow Presco and keep the improvements coming.
In summary, we believe that once you have experienced our level of care for you it will be difficult to settle for anything else! Presco is about providing attention, help and solutions to your finishing problems and challenges so that we benefit from the business and you walk away to achieve a perfectly finished job.
Thank you for reading a little about how we do business – if you have not yet bought from Presco, please change this today and let us show you what we're talking about.