While Presco strive to offer the highest standards and have the very best intentions, sometimes things don't always go right. We've made picking errors, sent parcels to the wrong places and upset customers. While this is highly frustrating for you and almost unforgivable - we do admit it has happened.
In this situation our customer service team put passion and energy into providing the best possible solution as quickly as possible. To the team they must not rest until they have complete customer satisfaction and we've learnt this: To earn your trust, our attitude when something goes wrong tells you more about our company than any amount of promises or marketing material - it really is that powerful and that's why it matters to us.
It's a culture that has been around as long as the business itself and we try harder everyday to resolve problems that arise, picking errors, processing errors, delivery errors and other problems. It's true we are great admirers of the Avis-DDB campains: 'We try harder' which now being over 53 years old does form the whole culture and way of doing business. Each day we need to improve our attention customers, markets and first and foremost your needs.
All our team at Presco are on board with this commitment to customer first. We have constant team meetings, brainstorming sessions and debates to talk about what improvements we can make for you and we do hope it shows.
- Tags: Presco Company News